Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through Duke Energy. Water, sewer, a utility admin fee of $5.68, a $20.00 valet trash fee, a $80 tech amenity fee for cable and internet, and $2.00 pest control fee are billed by our third party billing company – 1st of month.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Heights at Meridian zoned for?
Heights at Meridian is zoned for Parkwood Elementary, Pearsontown Elementary, Rogers-Herr Middle School, and Hillside High School.
Do you have furnished apartments?
Yes, we do provide one furnished apartment. We offer the 2A floorplan, located on the 1st floor of building 1000 as a furnished apartment home. This home is offered upon availability for a 3 to 12 month lease term.
Do all of your apartments have the same finishes?
No, we offer 2 color schemes throughout the property. Half of our apartments include Teak (Dark) cabinetry with Luna Pearl (Light) granite counter tops. The other half of our apartments include Seagull Grey (Light) cabinetry with Butterfly Green (Dark) granite countertops.
Do all of your apartments include washer and dryer?
No, but majority of our apartments include washer and dryer. We provide washer and dryer connections, for the few that do not include the appliances.
How do I setup electricity?
Once you apply and receive approval, you will contact Duke Energy at 800-777-9898 or www.duke-energy.com to set up electric service prior to moving in. Provide them with your lease start date and address. You will then need to provide us with your new account number.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is provided by Spectrum Charter. All residents are enrolled in the Tech Amenity package for $80/month for cable and internet service.
What is your pet policy?
We welcome up to two furry friends, and we do not have a weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, we have rentable detached garages. Our 1-car standard sized garages rent for $150 per month.
Do you have storage units available?
There are 2 size options available for storage units. We offer a 90 sqft storage unit that rents for $75 per month. We also offer a 140 sqft storage unit that rents for $100 per month. Rentable storages are located in buildings 1000 - 5000, and available on every floor level.
How do I receive packages?
Packages can be sent through any courier and are attempted to be delivered to your front door or placed in the parcel lockers located at each building's mail station. If you are not home or the parcel lockers are full, the package will be delivered to the office. We have a package notification system that will send you an alert when a package is being held for you in the office.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What are the hours for the amenities?
Residents receive access to the pool area from dawn until dusk, and 24 hour access to the clubhouse, fitness center, and business center. Residents also have access to the dog park and car wash at their leisure.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.